Disconnection Policy

We make the best effort to ensure that all players are offered an even gaming experience. Should any player face disconnection issues during a game, the following policies shall apply.

Players must accept the risk of disconnection and should simply log back in and continue playing as quickly as possible if they are cut off. We do not accept any risk for disconnection of a player.

As soon as the software detects a disconnection, it will make every attempt to reconnect to the server and return the player to the game table they were seated at. If the internet connection has been lost, there is no possibility that the player may be able to connect at all.

We reserve the right to alter all policies in this regard and any disputes in this regard will be resolved by management. The decision in this case will be final and binding.

If a player who is deemed to be disconnected has the option to play on his turn, our software will automatically carry out this action and the player will be retained in the game.

Cancellation & Refund Policy

Due to the immediate nature of business, Gameworks PTE LTD does not allow cancellation of a transaction. If a user would like a refund of a transaction due to human error, please email us on casino143@gameworks.live and we will ensure that your request is processed within 24-48 banking hours.

The company, at its discretion, may decide to cancel any games without prior notice.

Users cannot claim refund for non-availability of any particular games or doen time due to technical issues.